Common license issues

Cannot activate a license? Or maybe you did not receive it? This page should provide you with some help.

I successfully purchased a license, but it never arrived

If you were neither redirected to a "Thank you" page with the license key after the purchase, nor have you received an email with it, please reach out.

I have a license key, but I can't activate it

First, please double-check that the key is correct, especially if you are not copy and pasting it.

If that doesn't help, make sure that your firewall, ISP or government isn't blocking access to one of these domains:

  • api.parsify.app (if using Parsify Desktop v.1.6.2 or newer)

  • api.gumroad.com (if using Parsify Desktop v.1.6.1 or older)

Please note that licenses purchased after April 22nd, 2021 will only work in Parsify Desktop ≥ 1.6.2.

Finally, if the above solutions don't work, please reach out.